When returning or exchanging orders, please print, fill out, and send this form (pdf) with the items.

SALE ITEMS ARE FINAL NO RETURNS OR EXCHANGES

RETURN POLICY
Please follow these instructions for returning items:
- Footwear may be returned, provided that: it is unworn; in its original packaging; and in as new condition.
-You will have until 30 days of the receipt of your order to return your items.
-We are prohibited by law to accept returns on socks, shoe care, or worn shoes.
-All items returned are subject to inspection. Items that are found to be in, not "as new condition", or missing any peripheral items including attached tags or packing material are subject to return or a 20% restocking fee at our discretion.
-We do not issue Return Authorization numbers, call tags, or shipping labels so you do not need to call to obtain these numbers.
-Shipping the shoes back to us is your responsibility so we ask that you ship them back via an insured carrier (i.e. UPS, US MAIL, FEDEX etc.)
-Please be sure to ship the shoes back to us in the shipping box not the shoebox. This prevents the box from being crushed and the shoes being lost.
-Shipping is not refundable
-Items returned due to possible manufacturing defect will either be replaced or repaired at our own discression; items returned to us that are found to be damaged due to neglect/normal wear and tear will be returned to the customer immediately. Please contact customer service if you are in doubt.

EXCHANGE POLICY
If you would like to exchange the item you ordered please fill out the items you
are returning and then fill out the one you would like to exchange them for.
Footwear may be exchanged, provided that: it is unworn; in it's original packaging; and in as new condition.

You will have 30 days of the receipt of your order to exchange your items.
We are prohibited by law to accept exchanges on socks, shoe care, or worn shoes.
All items returned are subject to inspection. Items that are found to be in, not "as new condition", or missing any peripheral items including attached tags or packing material are subject to return or a 20% restocking fee at our discretion.
If you need the shoes in a hurry you can place another order by phone, fax, or online but you will be charged for shipping. Shipping is not refundable. If you decide to place another order please make sure to not fill out the exchange form but instead fill out the return form. Doing this will prevent your order from being duplicated. It is advisable that you fill out this form and send it with the shoes. It usually takes about the same time and you avoid going through the trouble of placing another order.

Credits get issued within 72 hours.